![]() ![]() If you do not have the app installed, check with your local System Administrator. Click Enter Room.Ĭonnect directly opens the room in the HTML client if the app is not installed. Select Enter With Your Login And Password.Enter appropriate values in the guest access fields, for example email id and contact number and click Enter Room. Type the name to be used as your identifier in the meeting. Log in to the meeting room as either a guest or an Adobe Connect user:.Click the URL for the meeting, most likely received in an email or instant message.In the list of meetings on the left, locate the meeting you want to join and click Enter. If you have been invited to a meeting by someone in your organization, on the Adobe Connect Home tab, click My Meetings.It provides a link to a test wizard, which leads you through a series of steps to test your connection status. If your connection to the server fails, Adobe Connect displays an error message. APAN Best practices are for all APAN users to join meetings as a registered user. Join a meetingĪttendees join a meeting as a guest or as a registered user, depending on the options chosen by the meeting host. Owner/Host Note: In a new user account, if a meeting is created in the My Meetings folder, the new user is taken to My Meetings folder, instead of a system generated meeting room. Meeting Hosts only (Telligent or SharePoint Owners)Īny combination of two or more memberships, not including Meeting Hosts groupĪdministrators, Administrators – Limited, or both The rules that govern a new users’ destination in Adobe Connect, upon their first login, are listed below. Plaese advise.New users, who log in for the first time, are guided through the user interface depending on their role in the system. I am ready to provide any diagnostic info to help debug the issue. I am thinking I may have to drive over to the Ashburn, VA offices and knock on the door if necessary.īut seriously, I would hate to tell the employees who must use the AC service, to switch to Comcast to be able to continue working. It may affect multiple customers and it seems hard to get to the network team. This is the first network issue I am asking for help with. I have been a FIOS customer since it was introduced. What must I do to contact the network admins? How can I get this issue resolved? I would assume the network techs would need to diagnose the issue. I fail the AC network test and have the same latency issue. I have FIOS also, and I decided to test my connection to the Adobe Connect servers. The target site is in San Jose, CA and is connected to Level3. The traceroute shows the route goes through (Verizon-owned). He was dispatched to her premises twice, and found no issues with her on-premises equipment and wiring. The Verizon tech was sympathetic and confirmed the issue, but offered no solution. The user took her laptop to a neighbor who had Comcast, and it works great. She then tested with several neighbors, and each time it worked great on Comcast and failed miserably on Verizon FIOS. He tested with his laptop and had the same issue (latency). She had been working fine.VZ sent a tech out (twice) and he reported all was OK. I began testing because another employee reported problems which began two weeks ago. I have tested with a Mac (10.8.5) and a PC (Win 7). I have tried the connection directly wired to the router, and with 802.11N (5Ghz) wireless. If I connect to AC, I experience sever latency, and can't here the audio and the video stalls. The Verizon speed tests show 35MB up and 35 MB down. When I run the adobe connect test at my home: All who use Verizon FIOS are reporting latency issues which bagan about two weeks ago. Some of our employees work from home to host the webinars. I am a network admin at a non-profit and we use AC to deliver webinars to our members. ![]() I am trying to get a network issue fixed involving connecting to the adobe connect service. ![]()
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